How does tm calls stopper work

So every customer can be better-protected—for FREE. Your ultimate call control center. Check it out. Scam Shield's five layers of protection:. Advanced network technology. Built-in protection. Know who's calling. Keep your personal number personal. Qualifying service required. Get even more of what you love from T-Mobile. Check out customer benefits. Get the details. Immediate access to data on the registry will be granted when an organization pays for its subscription using a credit card, providing that the credit card payment clears during that session.

If your organization pays for its subscription using direct debit from a bank account also known as electronic funds transfer by entering the bank ACH number at the Pay.

Generally, payments take between three to five full business days to clear. However, it is possible for payments to take longer before they will clear. Please note that the length of time you must wait before your payment clears will depend on when you submit your payment for processing. Keep in mind:. For example, if you submit your payment on a Monday, BEFORE 8 PM EST, and there are no holidays during that week, then your payment will generally clear by close-of-business on Thursday, and you will be able to begin downloading data from the registry on Friday.

Alternatively, if you submit your payment on a Monday, AFTER 8 PM EST, and there are no holidays during that week, then your payment will generally clear by close-of-business on Friday, and you will be able to begin downloading data from the registry on the following Monday.

Refunds are only available for credit card transactions. If you need to access data from more area codes than you initially selected, you may do so, but you will have to pay for access to those additional area codes if your total number of area codes exceeds five. New area codes will expire when your current subscription expires. After payment is processed, you will be given a unique Subscription Account Number SAN and permitted access to the appropriate portions of the registry.

You will now be able to download phone numbers from the registry. The extent of its access will be limited to the area codes subscribed to by its Seller-Client.

If a Telemarketer or Service Provider is accessing the registry directly — that is, if a Telemarketer or Service Provider decides to obtain the information on its own behalf — it will have to pay a separate fee and comply with all requirements placed on sellers accessing the registry.

In other words, that SAN is not transferable. When you pay for your SAN it is for an Annual Subscription Period that runs from the first day of the month in which your subscription becomes active until 12 months later. See question Sharing your SAN with a different telemarketer does not require any additional payment.

Your first order of 5 or fewer area codes will take up to 3 business days to process. A Full List Download is a download that contains all the registered telephone numbers within the area codes that are part of your organization's subscription as of the day before you are doing the download. If you have subscribed to individual area codes, each area code will be available in a single discrete file for downloading. If you have subscribed to all of the area codes in a state, all of the area codes in that state will be combined into a single discrete file for downloading.

If you have subscribed to all of the area codes in the US, all of the available area codes will be combined into a single discrete file for downloading. A Change List Download is a download that contains telephone numbers that have been added to or deleted from the National Registry since the last time your organization successfully performed a download. You will be notified by email when the Change List download is ready, which may take up to 24 hours.

The Change List Download file is a single discrete file for downloading. NOTE: It is recommended that you complete a Full List Download of your subscription at least once every six months to ensure that your lists are accurately synchronized. The Interactive Phone Number Search allows you to enter an area code and up to 10 telephone numbers in that area code. For each telephone number entered, the system displays whether the number is Registered or Not Registered. You are only allowed to enter a total of phone numbers in a single web session.

Full area code lists are updated every day and are usually available for download after am ET each day. Data is available from the national registry using Internet-based formats and download methods that serve both small and large businesses. With a Web browser, you may access a secure Web page that allows you to select the download set that you prefer.

For the Interactive Phone Number Search, you will be asked to enter from one to 10 telephone numbers on an online form. After entering the numbers and clicking a button, the national registry will display the list of numbers you entered and whether each number is registered in the national registry, or not registered. You will be limited to the numbers in the area code s to which you have subscribed. The Full List will contain just digit telephone numbers, with a single number on each line.

The Change List data will be displayed in fixed-width fields. For both Flat Text Files and XML tagged data, if you select a Change List, you will be provided all telephone numbers that have been added to, or deleted from, the registry since the date of your last successful download. Change Lists, for both Flat Text Files and XML tagged data, are available to provide changes on a daily basis representing the additions and deletions from the day before.

To assist in automating the download process, the national registry offers the option to set up Web services for requesting Change Lists in either Flat Text File or XML tagged data format. Download files are compressed or zipped to make downloads faster and more secure. You can use any standard software for uncompressing or unzipping downloaded files. If you do not have this software installed on your computer, you can download it from one of the Web sites that offer such software, for example:.

This list is provided simply for your convenience. Generally, you will need to rename the downloaded file to conform to the conventions required by the decompression software you are using. For example, you may need to rename the file so it has a. ZIP file extension. After you rename the file, then click on it to launch the decompression software.

For details, you should consult the documentation for your decompression software. The Full List will grow larger as more telephone numbers are entered into the National Registry. The size of a Change List depends on how long ago you downloaded a list and how many telephone numbers were added to and deleted from the Registry since that time. The following table provides estimates of typical file sizes for the Full List, but the sizes of the files you download may be different.

The estimates are based on 23 million registered telephone numbers:. The time it takes to download a file depends on the connection speed, Internet traffic and other conditions.

The following table is based on the typical file sizes described above:. Downloads work in different ways, depending on your list selection. Remember that before you can download registered telephone numbers, you must agree to the certification requirements of the National Registry.

If you choose to download a Full List, you will see a list of links for the files that are available for download. Click on the applicable link, and then answer the dialog box questions to save the download file to disk. If you have multiple files to download, repeat this process for each file. Be sure you have enough disk space to hold the downloaded files. If you choose to download a Change List, a custom list of telephone numbers that have been added to and deleted from the National Registry since your last successful download will be generated.

When your Change List is ready, you will receive an email at the email address for your Authorized Representative if you logged in as the Representative to request the list , or the email address for your Downloader if you logged in as the Downloader to request the list. You should receive the email within 24 hours after you submit your request. Inside the email will be a link which you must click on to start the download.

Answer the dialog questions to save it to disk. As noted above, once the Change List is downloaded, you must uncompress it. Click on the Download Phone Numbers button again and follow the instructions to retry.

If the problem persists, click on the Contact Help Desk button and fill out the form to report this to the Help Desk. The sections below describe the contents of these file formats for Full Lists and for Change Lists. The Full List in a Flat Text File has one three-digit area code, a comma, and a seven-digit telephone number per line, with a linefeed at the end of each line:. The Change List in a Flat Text File has one record per line, with a linefeed at the end of each line. Each record has a digit telephone number, a date and time stamp, and the transaction type the letter A if the phone number was added or the letter D if the phone number was deleted.

For a state list, the level is "state" and the value is a 2 character state abbreviation, such as NY for New York Example 2. The Change List XML Tagged File has a 7-digit telephone number, a date and time stamp, and the transaction type the letter A if the phone number was added or the letter D if the phone number was deleted. A company that is a seller or telemarketer could be liable for placing any telemarketing calls even to numbers NOT on the registry unless the seller has accessed the registry and paid any required fees.

Each call may be considered a separate violation. Telemarketers must make sure that their seller-clients have paid for access to the registry before placing any telemarketing calls on their behalf. If a seller or telemarketer can show that, as part of its routine business practice, it meets all the requirements of the safe harbor, it will not be subject to civil penalties or sanctions for mistakenly calling a consumer who has asked for no more calls, or for calling a person on the registry.

To meet the safe harbor requirements, the seller or telemarketer must demonstrate that:. The registry provides an organization with two passwords when it creates its profile. This affords your organization maximum flexibility if you want more than one person in your organization to know how to access the National Do Not Call Registry, and allows you to access the information whenever you need it.

Once you receive your passwords and whenever you change them, you should print and save them in a secure location. The Downloader password can be shared with more than one person to give access to telephone numbers on the registry. Keep in mind that only one person can be logged in with either password at any one time. If you have tried to log in five times in a 15 minute period and failed all five times, you must send an email to the Help Desk at tmhelp donotcall.

Make sure the Caps Lock is turned off and be careful when typing upper and lower case letters. You cannot copy and paste the passwords into the password field, they must be typed.

Locking you outthe account after five attempts is a security measure designed to prevent one method for automated attacks against the system. If you still have trouble with the password, your Authorized Representative may obtain a new password by following the steps below Forgot My Password.

This creates a completely new temporary password that is generated automatically. If you have forgotten your Downloader password, your Representative can change your password using the steps below. Start at the login screen. When the Change My Password screen appears, follow these steps:. The screen will confirm that the password has been changed and will display your new password. If you do not get the confirmation screen, then your attempt to change the password has failed.

An error message should appear at the bottom of the screen that will help you determine why you were not successful. You are allowed five attempts to log in and then your account will be locked. Only the Authorized Representative for an organization may change passwords or request a new password for a forgotten one. Passwords must be changed every 90 days.

A password may not be reused for two years. The website at www. The Help Desk's operational hours are a. Eastern Time, Monday through Friday, except for Federal government holidays, as listed:.

During operational hours, the Help Desk will respond to requests for assistance within two hours of receipt. Otherwise, the Help Desk will respond within two hours of the start of normal business hours. The Help Desk responds only via email. There is no phone number by which to contact the Help Desk. Leidos provides both Tier 1 and Tier 2 level support.

Tier 1 elevates selected problems to Tier 2 or the FTC for guidance and resolution as needed. The Help Desk provides assistance only to those Telemarketers, Sellers and Exempt Organizations registered on the telemarketing web site.

The Help Desk does not provide assistance to consumers or those with questions concerning the consumer do not call web site. The Help Desk can provide only technical assistance, not legal opinion. For legal advice, you may need to consult with an attorney. In order to receive information from the Help Desk, visit the Contact Help Desk page and fill out the form. The system assigns a problem case number to the reported problem for tracking purposes. A reply will be sent to the email address entered on the form.

There may be cases when the Help Desk cannot be reached using the Telemarketing web site. In these rare cases an email can be sent directly to tmhelp donotcall.

Please note that for issues reported by email the Help Desk cannot assign a problem case number for tracking purposes. The best source for more information is our comprehensive guide Complying with the Telemarketing Sales Rule. Those involved in telemarketing should review regulations put in place by both agencies. The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them.

The National Small Business Ombudsman and 10 Regional Fairness Boards collect comments from small businesses about federal compliance and enforcement activities. Small businesses can comment to the Ombudsman without fear of reprisal. You are here. Related Rule: Telemarketing Sales Rule.

What calls are covered? What area codes are included in the National Registry? Do the do not call provisions of the TSR cover calls soliciting money for charities? Do the do not call provisions of the TSR cover tax-exempt organizations? Do the do not call provisions of the TSR cover political solicitations? If a call includes a telephone survey and a sales pitch, is it covered? How does the established business relationship provision work for a consumer whose number is on the registry? What is an Exempt Organization?

Nonprofit Organizations To qualify for this type of exemption, an organization must be truly nonprofit. For example, a message from an airline that contains only information about a flight cancellation is an informational message. However, telephone calls that combine information with a direct or indirect solicitation for goods or services are not exempt, and a for-profit organization that makes such calls is not an exempt organization.

Surveys or political polls: If calls are being made for the sole purpose of conducting a survey or poll, they are exempt. But purported survey calls are not exempt if they are also part of a plan, program or campaign to induce purchases of goods or services. Organizations placing such telemarketing calls must comply with the Do Not Call provisions and are not Exempt Organizations. Promoting a political party or candidate: If calls are being made solely for a political purpose and are not part of a plan, program or campaign to induce purchases of goods or services, the calls are exempt.

Business-to-Business Calls: Most phone calls to a business made with the intent to solicit sales from that business are exempt from the Do Not Call provisions. Solicitations for charitable contributions: Calls that solicit a contribution, donation or gift of money or other thing of value are exempt from the National Do Not Call Registry requirements even if the calls are made by a for-profit organization. There are two kinds of established business relationships. The month period runs from the date of the last payment, transaction, or shipment between the consumer and the seller.

The consumer must give express agreement in writing to receive calls placed by—or on behalf of—the seller. The signature may be a valid electronic signature, if the agreement is reached online. If you Create Your Profile on Check Your Status for Activation on Who can access the national registry? Can I use numbers on the registry for any purpose other than preventing telemarketing calls?

How can I access the registry? What information must I provide to access the registry? How often must I access the registry and remove numbers from my calling list? How often may I download data from the national registry? What information can I access from the national registry? Do I need to pay for area codes that change split? May I check just a few numbers at a time to see if they are registered?

Registering and Subscribing to the Registry When registering, I am asked to select from three Organization Functions. What are these functions and which one should I select? A Seller also may be a Telemarketer, if it is calling on its own behalf, or if it retains one or more Telemarketers to place calls for it. A Seller may direct a Telemarketer to complete the online subscription process on their behalf, but the Seller must have its own subscription and SAN, separate from the Telemarketer's subscription and SAN.

Any applicable fees should be paid by the Seller, or by the Telemarketer on that Seller's behalf.